Privacy Policy

Bream Creek Vineyard aims to provide you with the best possible service across our range of products but, to achieve this, we may need to use of your personal information. However, it is equally important to us that you are confident that any of your personal information entrusted to us is treated with the appropriate degree of privacy.

Who is Bream Creek Vineyard?

Bream Creek Vineyard Pty Ltd ABN 61 105 350 669 – otherwise described in this policy as “we” or “us” – is a privately owned company operating in the wine industry.

What does “personal information” mean?

Personal information is any information about you that identifies you or by which your identity can be reasonably determined.

What types of Personal Information do we collect?

We typically collect personal information such as your first name, surname and email address, and may also collect your state, country or postcode. We do not collect any personal sensitive information such as race or culture, religion or philosophical beliefs or political opinions. We will also collect your date of birth, as required under Tasmanian law.

Do we use Cookies? What do they do?

Yes, we may use analytical cookies to provide the best possible online experience. Cookies can make your subsequent visits to the web page simpler and more seamless. Cookies are small files that may be placed on your hard disk for record-keeping and analytical purposes. A cookie helps us remember who you are without identifying any personal information about you. A server cannot find out a name or email address, or anything about a user’s computer, by using cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.) By continuing to use this site you are consenting to their use.

Why we collect your personal information

Collecting your personal information is essential for us to be able to conduct our business of providing products. By collecting personal information we can:

  1. assess your product needs;
  2. improve our products;
  3. potentially protect you from unauthorised access to your personal information; and
  4. inform you of products you may be interested in.

How do we collect your personal information?

Where possible we collect your personal information directly from you. Collection may take place in a number of ways such as when you contact us for an enquiry or to provide feedback on one of our products; during your interaction with us online at our websites and associated social media platforms; in person at tastings, wine expos and similar wine events; or when you sign up to be a member of our online shop or e-newsletter list. No matter how your personal information is collected, it is dealt with by us in accordance with this Privacy Policy and the legislation set down by the Australian Federal Government and associated bodies.

How we use your personal information

We use the personal information that we collect so that we can conduct our business of providing products and to administer and enhance the business relationships we have with you.

Information collected may also be used for the following purposes:

  1. to contact you following a purchase made through our website where we may need to inform you of the status of your order; and
  2. with your inferred or express consent for marketing and promotional purposes.

Direct Marketing

From time to time we may use your personal information to provide you with information about our range of products (such as receipt by you of our e-newsletter). If you do not want to receive any of this information you may simply opt out or contact us at the details on this website or via the link provided at the bottom of our e-newsletter. Once you have told us you no longer wish to receive information about our products and services, we will not send you any further material; but you can, however, change your mind about receiving information about our products at any time. We do not disclose your personal information to any other party for the purposes of allowing them to direct market their products or services to you. Please note however that if the law requires us to provide you with certain information about our product that you receive from us. You will continue to receive this type of information from us even if you have decided not to receive information about our products generally.

Do we disclose your personal information to anyone?

We may disclose your personal information in certain circumstances. Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information to a court in response to a subpoena or to the Australian Taxation Office following a direction issued under taxation laws. We may also disclose your personal information where you have consented to us doing so. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally or may be implied from your conduct. Generally however we do not disclose your personal information to any party unless that party is contracted to us to provide services or activities on our behalf and that party is bound by the same privacy rules we follow.

Ensuring your personal information is up-to-date

During the course of our business relationship should any changes occur to your personal information you can contact us at any time to update, correct inaccurate or incomplete information.

Is my personal information secure?

The protection of your personal information is a priority for us – so this is why we take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure. To do this we:

  1. restrict access to personal information;
  2. having in place stand-by systems to deal with major business interruptions; and
  3. maintaining technology products to prevent unauthorised computer access.

Furthermore, when we consider that we no longer require your personal information it is our practice to securely destroy the information or delete it from our systems.

Can I access the personal information we hold about me?

You may request access to any of the personal information we hold about you. All such requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. Some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought. Please also note that we may, in certain circumstances, retain your personal information for a period of time after you have ceased your business relationship with us. After the required time has passed we attend to the secure destruction or deletion of your personal information.

Can my request for access to my personal information be denied?

We do not always required to provide you with access to your personal information upon your request. We may be entitled to refuse you access to personal information in a number of circumstances – for example, where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious. If we deny your request for access to, or refuse your request to correct your personal information, we will of course explain why.

Do I have to be identified at all?

In some instances it may not possible for us to do business with you unless we have identified certain personal details about you such as your age/date of birth in accordance with legislation dealing the sale of alcohol.

Security of your personal information online

Our Privacy Policy may change from time to time, as we will regularly reviews its privacy policies and procedures to keep up to date with changes in the law, technology and market practice. If you have a question about this Privacy Policy or wish to lodge a request to access your personal information you can contact us in any of the following ways:

  1. By telephoning 0412 112 500; or
  2. By writing to The Privacy Officer, Bream Creek Vineyard, GPO Box 2020, Hobart, Tasmania, 7001.

Can I complain about a breach of my privacy?

If you believe we have not protected your personal information as set out in this privacy policy you may lodge a complaint with us in any of the following ways:

  1. By telephoning 0412 112 500; or
  2. By writing to The Privacy Officer, Bream Creek Vineyard, GPO Box 2020, Hobart, Tasmania, 7001.

What if I am not satisfied with the response?

If you are not satisfied with the result of your complaint to us you can refer your complaint to the Federal Privacy Commissioner. You can contact the Federal Privacy Commissioner:

  1. by telephoning 1300 363 992; or
  2. by writing to Director of Complaints Office of the Federal Privacy Commissioner GPO Box 5218, Sydney, NSW 1042